Experience Coordinator
About The Position
The Experience Coordinator at Donaldson Health has the important responsibility of providing the best reception experience in town, ensuring the Donaldson experience is unmatched by any other. As the first point of contact for office visitors, the Experience Coordinator sets the tone for the rest of a patient’s visit with us, helping patients immediately gain the confidence that they made the right choice when choosing Donaldson. A Donaldson Experience Coordinator also assists with general office operations, managing in-person transactions, rewarding and redeeming patient points, and executing the checkout experience.
Responsibilities
- “Wow” our in-office patients by creating an unmatched reception experience with a friendly, helpful, genuine and optimistic tone.
- Check-in patients for their appointments, ensuring the appropriate paperwork has been completed for their specific appointment(s).
- Check-out patients ensuring that their next appointments are secured on the schedule before they leave the practice.
- Accurately execute the patient check-in and check-out process, including preparing charts for the providers’ days and validating patient parking.
- Understand and know clients to build relationships and facilitate genuine interactions; understand Practice offerings and products; review product history and learn what has and has not worked for clients in the past, making referrals for new products and procedures based on learnings.
- Complete office opening and closing procedures, including locking and unlocking the door, arranging, tidying and restocking, turning lights off and setting the alarm.
- Accurately collect and track cash and check payments when needed for surgeries, appointments, and products; utilizing PatientNow, manage and update accounting reports as necessary with payments taken; ensure cash drawer is balanced and prepare the nightly deposit of checks and cash for the Finance Manager.
- Appropriately escort patients to their assigned treatment room when needed to assist with keeping the clinic on time
- Assist with events by attending and offering support; discuss upcoming events with patients during the check-in and check-out process.
- Scrub in and serve when possible; remove barriers for team members that may
- Communicate to leadership any opportunities for improvement
- Ensure confidentiality of patient information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
