Localization Program Manager II, Design, Development, Delivery (D3) Team

Amazon • Seattle, WA

14d

About The Position

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world, including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The AWS Worldwide Field Enablement (WWFE) Organization is responsible for end-to-end enablement across all customer facing roles.

As Localization Program Manager for WWFE, you will be responsible for managing complex localization processes, and working with global stakeholders including enablement managers, program managers, content strategy leads, multimedia / learning experience designers, and language service providers. The ideal candidate will have in-depth knowledge in localizing multimedia rich content such as eLearning and video and well versed in program management who can drive localization strategic initiatives such as operational excellence, quality assurance, and best practice establishment against our team’s goals.

The Design, Development, Delivery (D3) team is a creative production team focused on supporting Worldwide Field Enablement (WWFE). The team consists of two major roles: 1/Multimedia Experience Designers (MXDs) creating English based rich-media training content & 2/Localization PMs (LPMs) taking the produced content and localizing for a worldwide audience. D3's main priority is on-time delivery and launch of impactful, high-bar, visually engaging content for our customers. The Localization team within D3 supports our stakeholders in launching localized enablement and training for their global and regional programs.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Requirements

• 5+ years of program or project management experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

Nice To Haves

• Direct experience and/or having knowledge of eLearning content authoring, specifically Articulate 360 products (Storyline and Rise), and video editing tools.
• Experience evaluating or implementing AI-powered localization solutions, machine translation technologies, or workflow automation tools

Responsibilities

• Concurrently manage multiple end-to-end localization productions that are in different phases such as defining scope, planning to execution.
• Drive simultaneous shipping (or “sim-ship”) for some global and regional programs by collaborating both internal and external stakeholders globally.
• Provide support for implementing new workflow when enablement or training is developed for new modality or learning management systems (LMS).
• Identify and evaluate opportunities to drive innovation in localization workflows through technology adoption and process improvements
• Assess and pilot new localization tools, including AI-powered solutions, to improve translation quality and reduce time-to-launch
• Analyze workflow performance data and provide recommendations for tool adoption and optimization

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed