Local Operations Manager (Hospitality)

ACME House Company, Inc.•Palm Springs, CA

1d•Hybrid

About The Position

The Local Operations Manager (LOM) is a key leadership position responsible for overseeing daily operations, property care, and team performance across a portfolio of ACME-managed homes. This is a hands-on role that blends leadership, communication, and problem-solving. You’ll be supporting your team, ensuring our homes meet ACME’s high standards, and creating a seamless experience for homeowners and guests. From coaching team members to troubleshooting a maintenance issue, no two days are the same in this role. The ideal candidate is both operationally strong and people-focused, a dependable leader who can roll up their sleeves when needed.

Requirements

2+ years of experience in hospitality, vacation rentals, or property management preferred.
Prior experience leading or supervising a team in an operational setting highly desired.
Strong leadership, communication, and problem-solving skills.
Tech-savvy—comfortable using mobile devices, scheduling systems, and property management software.
Excellent organizational and time-management abilities; thrives in a fast-paced environment.
Professional and clear communicator in both written and verbal interactions.
Hands-on and dependable; able to handle basic maintenance or troubleshooting tasks.
Valid driver’s license and reliable transportation required.

Nice To Haves

Prior housekeeping or maintenance coordination experience a plus.

Responsibilities

Oversee daily operations across your assigned portfolio of homes.
Ensure homes meet ACME’s cleanliness, maintenance, and presentation standards prior to guest and owner arrivals.
Conduct regular property inspections and follow up on maintenance or housekeeping issues promptly.
Manage and monitor property budgets, perform cost-benefit analyses, and ensure expenses align with operational goals.
Partner with trusted vendors to complete work efficiently and to ACME standards.
Support new property onboarding in coordination with the leadership and owner relations teams.
Ensure compliance with company policies, safety standards, and local regulations.
Build and maintain strong, transparent relationships with homeowners through proactive communication and reliable service.
Respond promptly to escalated guest or homeowner concerns via phone, email, or ticket systems.
Become the subject matter expert for your assigned properties and act as a trusted resource for owners.
Uphold and exceed company metrics such as guest satisfaction, NPS, and operational efficiency.
Perform light maintenance tasks as needed (e.g., changing light bulbs, fixing door hinges, unclogging drains).
Assist remotely or in person with guest troubleshooting (e.g., lighting a gas fireplace, accessing smart home features).