Operations Manager (Hospitality)
About The Position
Join us in making a difference in YOUR community! Be the change you want to see in your community -- lead our team to create a vibrant and welcoming downtown experience! Are you a leader with 5-7 years of experience in facilities operations management, hospitality/tourism management, event management, or public spaces administration? Block by Block is seeking an Operations Manager to oversee one of our Ambassador programs. This role requires advanced client relationship management skills to manage daily district program operations and deliver continual program improvements. We're looking for someone with strong managerial skills, a great work ethic, experience supervising a team of employees, and a passion for creating a great experience. What's in it for you? Impact: What we do directly impacts YOUR community. You'll be at the forefront of creating a welcoming and vibrant downtown experience. Growth: Opportunities for professional development and career advancement. Team Culture: Join a positive, skilled, and dependable team where you'll create a work family, not just a schedule. Innovation: Lead a team of innovators to continually improve the quality of our program and visitor experience.
Requirements
- Has a solid work history with at least 5-7 years of experience.
- Has supervised a team of people.
- Outgoing, positive, and personable.
- Thrives in dynamic environments and enjoys varied tasks.
- Enjoys working outside in varying weather conditions.
- Loves interacting with people and making their day.
- Is a problem solver and innovator.
- Strong communication and narration abilities.
- Understands Quality Assurance and exceeds client and team expectations.
- Has a "do what is right" mindset with strong integrity.
- Decisive and able to make quick, effective decisions.
- Flexible and willing to work outside of a typical M-F, 9-5 schedule when necessary.
- High School Diploma Required, College or Extended Education preferred
- Minimum of 5 years management experience in similar industry.
- Expert Customer Service Skills -- Our entire mission is to be friendly and engaging. Must lead by example with their friendliness and with a positive attitude.
- Expert Judgement -- must be comfortable and competent in order to make decisions based on information available.
- Excellent Communication Skills
- Expert in level technology and computer skills Must have a strong background with proficiency in MS Word, MS Excel and MS Outlook.
Responsibilities
- Hiring and training a positive, skilled, and dependable team.
- Adjusting the deployment of resources to match changing needs.
- Identifying and solving problems to improve program quality.
- Procuring and managing inventory of supplies and equipment.
- Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
- Hands-on working management in the field to provide coaching, mentoring, and continuous training.
Benefits
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Other: 401K Retirement Savings Plan, Holidays -- 8 paid, Vacation -- Two weeks after one year of employment, Birthday Pay -- After one year of service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
