The Local League Coordinator (LLC) - Southern Connecticut is responsible for all aspects of the recreational adult league tennis within the specific local area, providing excellent customer service in recruitment of and support of volunteer team leads (captains) and adult team tennis players. This role focuses on building relationships with industry partners, promoting the local tennis leagues, organizing the administration of the local program (i.e. timelines, format, and structure of the ongoing, weekly competitions), and supporting the successful operations of League Championships either as a Tournament Director, Site Director, or Assistant Site Director at select Championships. In addition, this role works collaboratively with local volunteer committees to improve tennis access and foster participation growth. The role will include, but is not limited to, the following responsibilities. Demonstrate, through actions and interactions with others, a commitment to USTA New England's purpose, mission, and values. Promote and administer recreational, adult league tennis (USTA League) in designated communities to ensure successful delivery and growth of the program. This includes but is not limited to: Coordinate and attend meetings (virtual or in person) with volunteer committees and team leads (captains), potential players, community members, teaching professionals, facilities, and other tennis providers to promote recreational adult league tennis. Coordinate team and player registration. Communicate with facilities on availability; set and administer schedules while adhering to Section and National deadlines. Ensure compliance with local procedures and regulations when administering the program. Familiarize and communicate local league information to participants accurately. Resolve conflicts that may arise amongst participants. Communicate any escalated issues that could arise to department leadership/supervisor. Communicate and confirm team participation for post-season play. Monitor program platform to ensure compliance with local regulations and communicate & correct any violations in a timely manner. Verify program & player eligibility, site availability, and compliance with organizational policies, procedures, and regulations. Conduct virtual or in-person meetings with team captains, as necessary. Assist interested players in getting connected to teams and facilitate new team generation when pockets of players of similar rating level and eligibility level exist. Provide customer service to business customers and other internal & external customers in compliance with organizational standards. Collaborate with the USTA Leagues department, other USTA New England departments, and volunteer committees, and implement recreational adult tennis league offerings to provide an opportunity for everyone to play. Assist in development of new programs to encourage unique and total participation growth. Support current and recruit new volunteer captains. Provide appropriate support for captains and players. Make recommendations and, where not available, outline standard program operating procedures for administering the program. Collaborate with the Marketing Department to coordinate a local marketing plan for promotional purposes. Build relationships with partners, players, facilities and other key stakeholders that support the growth of tennis in alignment with the organization’s strategic plan and department goals. Assist facilities and players to join the USTA League system, recruit players to become captains, and assist in forming teams. Administer and coordinate opportunities for new and returning tennis players to participate in USTA League play. Identify and resolve local league issues. Inform department leadership/supervisor of issues, decisions, and progress made. Submit updated goals and activity reports to the supervisor. Build positive relationships with other LLCs, Section staff, and volunteer State League Committee members. Ensure best practices and accurate information is provided to customers (league players) and stakeholders. Assist in data collection and analysis that will enable the USTA League department to understand participation trends and ensure growth. Create, distribute, and evaluate program participation surveys. Summarize insights and make recommendations internally and externally to strengthen the player experience. Provide insight for the annual budget process in coordination with the supervisor. Assist in hosting championship events, when necessary. This could include serving as a Tournament Director, Site Director, and/or Assistant Site Director. Other duties and responsibilities may be assigned.