Lobby Supervisor

Allied Universal • Miami, FL

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Allied Universal® is hiring a Lobby Supervisor. The Lobby Supervisor is responsible for the management/supervision of Lobby Receptionist personnel, providing security access control measures via lobbies, badging, and events for multiple sites for a high-profile customer.

Requirements

• Valid Florida Security License D License
• A valid driver’s license
• Minimum of 2 years Supervisor Security Experience
• Comfortable in a fast-paced environment
• Experience with Fire panels, water leaks and elevator entrapments
• Be at least 21+ years of age
• Ability to use computer or tablet
• Comfortable working outdoors in all elements of the weather for the entire shift
• High school diploma or equivalent
• Ability to obtain a SECRET clearance with the Department of Defense
• Minimum one (1) year of experience in security, law enforcement, or military service
• Possess one or more of the following: Service in the active-duty military, military reserves, or National Guard; OR Service in Auxiliary Police or Police Cadets
• Ability to operate radio or telephone equipment and/or console monitors
• Demonstrated ability to interact cordially and communicate with the public
• Effective oral and written communication skills
• Critical thinking skills
• Active listening skills
• Ability to assess and evaluate situations effectively; identify critical issues quickly and accurately
• Ability to compile, sort, and interpret data
• Ability to research, investigate, compile information
• Ability to mediate conflict with tact, diplomacy
• Ability to write informatively, clearly, and accurately
• Teamwork skills
• Diligence

Nice To Haves

• High-rise experience
• Possession of one or more of the following: Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• Graduate of a Certified Public Safety Academy (military or civilian) or verified work experience in the law enforcement, adult corrections, or firefighter field
• Bachelor’s degree in law enforcement or criminal justice related studies
• A minimum of 8 or more years of service in any military branch
• Associate’s degree (or 60 credits) or higher in law enforcement or criminal justice with current or prior active military service

Responsibilities

• Supervise and coordinate the delivery of quality services to the client
• Function as a liaison between customers, Account Manager, and lobby receptionists
• Supervise lobby staff, providing coaching, recognition, and discipline within approved empowerment range
• Supervise day-do-day operations at the site for Lobbies, Badge & ID, Visitor Centers, and Large Events
• Enforce Allied Universal policies as outlined in the handbooks and executive memos
• Assist the Account Manager in identifying, meeting, and exceeding the needs of the customer
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific on-the-job training (OJT), client specific training, and annual refresher training for lobby personnel
• Manage uniforms, equipment, supplies, and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
• Communicate staffing needs to the Account Manager or to recruiters via Requisition Form, assisting in identifying and interviewing quality candidates
• Assure that lobby personnel receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assist with the communication of policies, company announcements, and job openings
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Make disciplinary action/commendation decisions pertaining to security personnel
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys, job safety analysis and post orders
• Make recommendations concerning disciplinary actions pertaining to security personnel assigned

Benefits

• Attractive Pay Options! DailyPay, WeeklyPay…
• Health insurance and 401k plans for full-time positions
• Flexible part-time and full-time schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our rewards program to your favorite restaurants, entertainment venues and much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees