Lobby Cocktail Server

HOTEL DROVER•Fort Worth, TX

4d•Onsite

About The Position

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover. ROLE SUMMARY: The Lobby Bar Server delivers warm, attentive, and elevated service within the heart of the hotel’s social space. This role blends speed, personality, and genuine hospitality to ensure guests enjoy a seamless beverage + food experience reflective of the Autograph Collection and the authentic spirit of the Fort Worth Stockyards. The Lobby Bar Server creates welcoming moments, builds guest connections, and contributes to the lively atmosphere that defines the Hotel Drover experience.

Requirements

Excellent communication and interpersonal skills with a focus on creating memorable guest interactions.
Ability to work calmly and professionally in a high-energy, high-volume environment.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Strong interpersonal and collaboration skills.
Strong multitasking, prioritization, and service recovery skills.
TABC and Food Handler certifications required.
Embody our Core Values: Hit the Mark, Every time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

Nice To Haves

Previous hotel, bar, lounge, or luxury hospitality experience.
Strong knowledge of craft cocktails, spirits, and wine.
Experience with MICROS POS and OpenTable preferred.
Detail-oriented with strong problem-solving abilities.

Responsibilities

Greet, welcome, and engage guests with warmth and personalized service, creating a lively and inviting bar and lounge experience.
Promptly take beverage and, enter orders accurately into the POS system, and ensure timely delivery of all items.
Maintain in-depth knowledge of all cocktails, spirits, wine, beer, and menu offerings, including ingredients, allergens, and preparation styles.
Communicate clearly with bartenders, kitchen staff, and leadership to ensure seamless service flow and accuracy.
Check in with guests throughout their experience to ensure satisfaction and promptly resolve concerns or requests.
Serve alcoholic beverages responsibly in accordance with TABC regulations; identify and report intoxication concerns immediately.
Assist bartenders and support staff with running drinks, food delivery, bussing, restocking, and maintaining bar cleanliness.
Maintain organized and sanitary service stations, bar areas, and lounge spaces throughout the shift.
Process guest checks accurately, handle payments, and present final bills in accordance with hotel service standards.
Support the setup and breakdown of the Lobby Bar, including stocking glassware, replenishing supplies, restocking garnishes, and organizing service tools.
Collaborate with teammates to uphold the guest experience during busy periods and special activations in the lobby.
All other duties as assigned.