Lobby Ambassador (Part-Time)

Loews Hotels•Orlando, FL

4d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. About Universal Cabana Bay Beach Resort Join the team at this vibrant, retro hotel inspired by iconic Florida beach resorts of the 1950s and 60s. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: A warm, engaging, and service-focused hospitality professional who creates exceptional first impressions by greeting guests, offering assistance, and maintaining a polished and welcoming lobby experience. This role is central to ensuring guests feel valued from the moment they arrive through the moment they depart. Who You Are: A friendly and polished communicator with strong interpersonal skills. Someone who thrives in a dynamic, guest-facing environment. A proactive service professional who anticipates guest needs. A calm, composed problem solver who handles challenges with professionalism. An individual who takes pride in maintaining a clean, organized, and welcoming environment.

Requirements

Minimum of one (1) year guest service experience in hotel hospitality preferred.
Experience with previous Property Management System, preferred Opera System.
Ability to stand and walk for long periods of time required.
High School Diploma or relevant work experience required.
Ability to work weekends, evening, holidays as necessary required.

Responsibilities

Greets all guests warmly upon arrival and departure.
Assists guests with inquiries, directions, and information regarding hotel amenities and services.
Provides knowledgeable recommendations on local attractions, dining options, and transportation services.
Engages with guests in a professional and personable manner to ensure they feel welcomed and valued.
Addresses guest concerns promptly and escalates issues to management as needed.
Anticipates guest needs and delivers proactive service to enhance the overall experience.
Maintains the cleanliness, appearance, and organization of the lobby to ensure it remains welcoming at all times.
Monitors guest flow within the lobby and provides support to prevent congestion or delays.
Ensures promotional materials, displays, and information tables are current, neat, and well-organized.
Supports a safe and secure environment by observing lobby activity and reporting concerns.
Provides assistance and information to guests attending meetings, events, or group functions within the hotel.
Collaborates with Front Office, VIP, Bell Services, and Housekeeping teams as needed to support seamless service.
Seeks continuous opportunities to improve the guest experience and exceed expectations.
Performs other duties as assigned.