Lobby Ambassador (F/T)
About The Position
A Lobby Representative is responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards: Greet and assist guests with directions and information Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc. Field, respond to and resolve guest concerns, issues and complaints Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery, etc. Retrieve messages, mail, small packages and facsimiles for guests, as requested Maintain appearance of hotel lobby to include, but not limited to, removing trash, organizing furniture, etc.
Responsibilities
- Greet and assist guests with directions and information
- Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information
- Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
- Field, respond to and resolve guest concerns, issues and complaints
- Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery, etc.
- Retrieve messages, mail, small packages and facsimiles for guests, as requested
- Maintain appearance of hotel lobby to include, but not limited to, removing trash, organizing furniture, etc.
Benefits
- Access to your pay when you need it through DailyPay
- Career growth & development
- The Go Hilton travel discount program
- Competitive wellness benefits
- Team Member Resource Groups
- Recognition and rewards programs
- And so much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
