Lobby Ambassador (F/T)

Hilton•West Palm Beach, FL

5d•$20

About The Position

A Lobby Representative is responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet and assist guests with directions and information Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc. Field, respond to and resolve guest concerns, issues and complaints Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery, etc. Retrieve messages, mail, small packages and facsimiles for guests, as requested Maintain appearance of hotel lobby to include, but not limited to, removing trash, organizing furniture, etc.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information
Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to and resolve guest concerns, issues and complaints
Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery, etc.
Retrieve messages, mail, small packages and facsimiles for guests, as requested
Maintain appearance of hotel lobby to include, but not limited to, removing trash, organizing furniture, etc.