Loaner Coordinator

Agiliti Health•Novi, MI

13d

About The Position

The Loaner Coordinator provides excellent customer service by fulfilling loaner requests from the sales team and our customers. This position will work with a team of individuals to exceed customer expectations. Essential Duties and Responsibilities Under the guidance of the Vice President of Sales, the loaner team provides support to the sales team and our customers. Provides full coverage (phone, email, electronic) during shift for loaner requests from sales team and customers. Documents all loaner requests, fulfillments, and declines in the loaner asset management application. Prepare documentation, including packing slip for all fulfilled orders. Prepare packages for shipment to the customer Facilitate retrieval of loaners from Sales team and Clients. Processes loaner returns to the respective department and works with the operations team to ensure loaner availability. Restocks inventory maintaining accurate inventory location and count. Assist with quarterly physical inventory count of all assets. Perform other duties as required

Requirements

High School diploma
Up to three years of customer service experience
Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers
Strong affinity for Agiliti's core competencies
Demonstrated ability to follow ISO certified quality management system processes.
Understand Agiliti's Quality Policy and applicable objectives/metrics
Excellent listening skills
Empathy, patience, and enduring positive attitude
Strong written and verbal communication skills
Ability to multitask and independently manage time
Strong troubleshooting/problem solving skills
Attention to detail and accuracy
Ability to work in a fast-paced team environment
Ability to read, write and speak English proficiently
Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to talk and hear
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying packages for shipment
Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
Regularly required to lift and/or move up to 20-25 pounds
Fine hand manipulation (keyboarding)

Nice To Haves

Healthcare industry experience
Understanding of surgical equipment service capabilities
Proficiency in MS Word, MS Excel, Outlook, and ability to learn company specific programs

Responsibilities

Provides full coverage (phone, email, electronic) during shift for loaner requests from sales team and customers.
Documents all loaner requests, fulfillments, and declines in the loaner asset management application.
Prepare documentation, including packing slip for all fulfilled orders.
Prepare packages for shipment to the customer
Facilitate retrieval of loaners from Sales team and Clients.
Processes loaner returns to the respective department and works with the operations team to ensure loaner availability.
Restocks inventory maintaining accurate inventory location and count.
Assist with quarterly physical inventory count of all assets.
Perform other duties as required

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

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