Service Loaner Coordinator
About The Position
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career—and a purpose. Join our team. It's a great time to be a part of ZOLL! Responsible for the loaner pool inventory and acting as a liaison between the Service Depot, Upgrade/PM Coordinator, Field Service Team and Helpdesk. Plays a critical role in ensuring a working loaner pool for deployment to customers. Service loaners are secured by ZOLL customers for services being supplied to customer owned products.
Requirements
- minimum of 3 years in a service coordination, logistics, or medical equipment support role required.
- 2+ years of experience in service coordination, operations support, or customer service.
- Strong organizational and multitasking skills.
- Proficiency in Microsoft Suite and Oracle Cloud
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Must be able to lift 30 lbs
Nice To Haves
- Associate’s degree preferred in Business Administration, Healthcare Management, Supply Chain, or related field. Equivalent combination of education and experience will be considered
- Experience working in a regulated or healthcare environment is a plus.
- Experience in the healthcare, medical devices, or emergency response industry.
Responsibilities
- Participate in regular service review meetings and help drive operational improvements.
- Maintain accurate inventory levels of service loaners to support all our customers.
- Provide the Service Loaner Supervisor a status report on a daily basis
- Scrap service loaners no longer needed
- Central Point of Contact for field technicians to process their field loaner requests and manage the field loaner inventory
- Communicate service loaner backorders and recovery in a timely manner
- Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
- Assume additional responsibilities as necessary
- Comply with all policies and standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
