Loaner Car Coordinator - BMW Raleigh

Holman Automotive•Raleigh, NC

42d

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Raleigh has an outstanding opportunity for a Loaner Car Coordinator to join their team and the Holman family! At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty

Requirements

High School degree or equivalent
Understand the use of windows, office, email and have general familiarity with various PC based programs.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must possess a valid driver's license and good driving record.

Responsibilities

Coordinate with valet to have loaner vehicles cleaned inside and out prior to loaning to customers
Make sure loaner vehicles are filled before loaning them out.
Ensure loaner vehicles are checked in properly for damage and fuel usage. This must be performed prior to customer leaving the service center.
Responsible for ensuring proper documentation requirements are met for all loaner contracts.
Be the lead administrator for TSD loaner car software.
Ensure loaners are lined up and ready for the early appointments in the morning.
Escort customers to the vehicle, perform a walk around, cover preexisting damage, and fuel levels.