Loaner Car Coordinator

Castle Chrysler Dodge Jeep Ram of Naperville • Naperville, IL

9d • $16 - $18

About The Position

Castle Chrysler, Dodge, Jeep, Ram in Naperville is seeking a Loaner Car Coordinator to become a valuable addition to our team. As the Loaner Car Coordinator, you will be responsible for managing appointments and coordinating loaner car services for our valued customers. This role plays a crucial part in ensuring a seamless customer experience and maintaining high levels of satisfaction.

Requirements

• Available to work flexible hours and weekends
• Previous automotive experience in this role or similar is preferred
• Self-starter mentality and an ambitious spirit
• Ready to waste no time learning new product ins and outs, eager to improve
• Phenomenal communication skills with customers and team members
• Clean driving record and valid driver’s license

Nice To Haves

• Previous automotive experience in this role or similar is preferred

Responsibilities

• Managing the administration of loaner vehicles provided to customers.
• Overseeing the flow and organization of our loaner fleet efficiently.
• Completing all necessary paperwork, explaining loaner policies and procedures, and obtaining customer approvals when needed.
• Locating loan cars promptly for clients as requested.
• Assisting customers with vehicle drop-off and pick-up in a friendly and efficient manner.
• Entering loan car data, license, and insurance information into the system accurately to create contracts or loan car agreements.
• Preparing loan car reports and monitoring the whereabouts and turnover time of loan car vehicles daily.
• Keeping the client database updated as required.
• Contacting vendors, such as "Enterprise," when additional cars are needed for loan purposes.
• Checking in returned cars, inspecting for damage, securing mileage data, and closing agreements efficiently.
• Coordinating repairs for damaged or malfunctioning cars promptly.
• Monitoring mileage and scheduling maintenance for loan car vehicles at required intervals.
• Ensuring that loaned cars are clean and in good condition before delivery to clients.
• Providing prompt and courteous assistance to service customers when needed.
• Maintaining CSI at or above the Company's standards.

Benefits

• 401(K) with employer match
• Major Medical & Dental (50% employee paid premium)
• Vision
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed