Loaner Administrator

Corin Group•Raynham, MA

19h•$20 - $23

About The Position

Corin is looking to add a Loaner Administrator to our team in Raynham. The Loaner Administrator will provide support to the Loaner team and have an overview of departmental activities. The ideal candidate for this role will have experience in distribution or customer services / dispatching.

Requirements

3-5 years in a customer service / distribution environment
Ability to lift 50lbs regularly
Strong organizational skills and the ability to manage multiple priorities under tight deadlines
High School diploma preferred
Excellent written and verbal communication skills
Proficiency in Microsoft suite
Ability to think strategically
Able to remain calm in the face of shifting priorities and client demands
Strong analytical and problem-solving skills

Responsibilities

Become Subject Matter Expert on WebOps along with Loaner Dept and Customer Service functions
Review case scheduling tool periodically during the day for new and updated requests
Add and update case scheduling tool as necessary to reflect changes
Effectively communicates critical loaner shipment information to Agents, Field Operations Team, and internal partners
Manages systematic return of loaner products from the field including daily follow up with Agents
Manages overdue loaners and escalates when necessary
Reconciles inventory discrepancies and customer inquiries specific to loaner activities
Assists sales agents and customer service, when necessary, in proper case usage submission and recording for processing (retraining when required)
Communicate with sales agents regarding missing, damaged, and expired items.
Investigate issues to resolve quickly
Maintain accurate records in our tracking system, including serial numbers, set contents, and usage history
Manages weekly agent communications of assets on loan
Compiles bi-monthly report of overdue and late loaner charges
Perform a variety of administrative functions; maintain a variety of records and reports
Other related tasks and duties as assigned