Loan Support Specialist

Current•Baltimore, MD

8d•$18 - $27•Onsite

About The Position

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Position Summary: Under general supervision, when following established policies and procedures, is responsible for providing administrative support to commercial loan and deposit teams with respect to day-to-day member needs. Provides the highest level of service to ensure the appropriate and expedient processing, booking, servicing and other business ancillary products and services. Extremely detailed oriented and works at a fast pace requiring a balance of customer service duties and operations. The duties may vary from time to time as assigned by management. These new duties are to be similar nature to other already assigned duties. Work Location: This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Requirements

High School Diploma Required
Communication
Communicates effectively and appropriately both orally and in writing.
Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.
Speaks in a clear and credible manner, selecting the right tone for the situation and audience.
Listens to others and allows them to make their point.
Productivity/Output
Maintains an established standard of work.
Masters new tasks and routines.
Maintains an established level of personal reliability and punctuality.
Meet deadlines and commitments.
Keeps work up to date.
Cross-Sell Products
Cross-selling products and services based on member needs, in accordance with the Credit Union's program standards.
Relationship Building / Networking
Builds trust and rapport
Effective communication
Collaboration and teamwork
Maintaining professional connections
Ability to Learn New Skills
Quick adaptability
Receptiveness to feedback
Problem-Solving mindset
Knowledge retention and application
Dependability
Make and fulfill commitments.
Has established a pattern of working independently, meeting reasonable deadlines, and accepting responsibility for his or her actions.
Arrives at work on time and ready to contribute.
Shows up for meetings well-prepared
Quality of Work
Accuracy and Attention to Detail
Consistency
Initiative for Improvement

Nice To Haves

General Education Degree (GED) in lieu of H.S. Diploma
Associates Degree in Business - Preferred
Two (2) to three (3) years of Lending/Deposit experience Preferred
Notary Public Maryland - Preferred

Responsibilities

Manage Escrow process - Handles all escrow accounting to include taxes, insurance, ground rents, water bills and completes annual escrow analysis.
Disburses loan proceeds and on-boards loans in the Credit Unions core system (FISERV DNA)
Orders and processes appraisals, environmental, property condition reports, and appraisal reviews for commercial loans
Obtain Financial Information - Prepares financial statement request letters, monitors receipt of financial statement requests and scans financials into the share drive and advises lenders
Loan Servicing - Manages loan files and resolves issues related to loan servicing

Benefits

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

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