Loan Support Analyst

PNC•Pittsburgh, PA

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In Commercial Lending Operations, we want to inspire new and innovative ideas on how to provide “best in class” service to our customers. As a Loan Support Analyst with the Dealer Floorplan Operations team, you will be based in Pittsburgh, PA or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion. In this role, you will be expected to work Monday - Friday, 8:30 am EST - 5:00 pm EST. As a Loan Support Analyst, you will complete same day daily funding requests. You will have assigned daily requests from the Operations Work Lead, which are pipelined from Commercial Lending Servicing Portal. After requests are assigned, you will conduct due diligence and book requests in WI. For requests indicating the payment to be made via wire another system PSUI is used to complete the monetary transaction. If any errors are found, the QC team will kick the request back and you will have to fix any errors. You can expect to have work assigned in the morning and look at everything from the prior day in a daily morning huddle. During the afternoon you can also expect a touch base to see where all same day funding requests are. On occasion, you can expect to communicate with Dealers and Relationship managers via email and/or on the phone. This usually occurs when clarification is needed for funding a loan. You will also process refunds for Dealers that are received in the form of a paper check, title tracking, and some legal files in office. It is beneficial for proficiency in Microsoft Excel and Microsoft OneNote, along with meticulous attention to detail and a capacity to adjust to diverse workloads. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or portfolio. Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Analytical Thinking
Capital Management
Compliance Requirements
Documentations
Due Diligence
Loan Documentation
Regulatory Compliance
Risk Mitigation Strategies
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Operational Functions
Problem Management Process
Products and Services
Standard Operating Procedures
proficiency in Microsoft Excel and Microsoft OneNote
meticulous attention to detail
capacity to adjust to diverse workloads
motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity

Responsibilities

Complete same day daily funding requests.
Conduct due diligence and book requests in WI.
Complete monetary transaction using PSUI.
Fix any errors.
Communicate with Dealers and Relationship managers via email and/or on the phone.
Process refunds for Dealers that are received in the form of a paper check, title tracking, and some legal files in office.
Executes varied transactions/processes utilizing standard procedures.
May have specific responsibility for one or multiple specialized products or functional areas.
May have responsibility for large, complex and sensitive assigned accounts or portfolio.
Processes and/or reconciles varied and moderately complex transactions in accordance with established policies and procedures.
Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions.
Identifies and may resolve exceptions; escalates appropriately.
May interact with customers and have assigned accounts or portfolio.
Ensures the appropriate materials and documentation are available to complete transactions.
Provides responses and documentation to inquiries and ad hoc requests.
Completes research and provides feedback on workflow and work received.
Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

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