Loan And Share Mediator

Aston Carter•City of Albany, NY

4d•$18 - $22•Remote

About The Position

As a Loan & Share Mediator (Billing Coordinator), you’ll be responsible for handling delinquent consumer and small commercial loan accounts while ensuring strict adherence to federal and state regulations. You’ll conduct outbound calls, review account documentation, recommend next‑step actions, and help members resolve delinquencies with empathy and accuracy. This role combines collections expertise, customer service, clerical accuracy, and regulatory awareness.

Requirements

Outbound calling experience
Call center
Strong Excel skills
Must reside within the Albany or surrounding area.
High School Diploma required
1+ years of telephone collections or call‑center experience preferred
Strong attention to detail and documentation accuracy
Ability to understand and apply regulatory standards

Nice To Haves

Data entry
Customer service
General clerical or administrative experience
Microsoft Office
V‑Lookups and Excel functions
Collections

Responsibilities

Manage assigned delinquent accounts, including:
Negative share balances
MasterCard accounts
Consumer and small‑balance commercial loans
Perform outbound calls to members regarding past due balances.
Maintain accurate records supporting collection efforts and audits.
Stay updated on:
Bankruptcy and foreclosure regulations
Telephone Collection Practices Act (TCPA)
Fair Debt Collection Practices Act (FDCPA)
Fair Credit Reporting Act (FCRA)
CFPB guidelines
Understand rules surrounding right of offset, freezing funds (SSI, SSD, pension), and deceased member procedures.
Recommend repossessions, charge‑offs, and next‑step actions to management.
Maintain productive relationships with attorneys, repossession agents, and related vendors.
Track and report collection metrics and performance data.
Provide excellent member service while meeting individual performance goals.