Estimate Share Adjuster

Allstate

1d•Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description As an Estimate Share Adjuster, you are responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles), writes damage repair estimates, completes total loss valuations, and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. Work Location This position is a remote home-based role, but you must live in Mountain, Central, or Eastern Time Zone to qualify for this position. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents. When you work from home full time, you’ll need a dedicated workspace in your residence that is private and free from distractions a minimum internet bandwidth of 50 MB down/5 MB up appropriate work surface and seating What will Allstate provide? A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse) Connectivity reimbursement of $80 per month to offset some of the cost of internet Please note, you may be required to attend 1-week in-person training.

Requirements

live in Mountain, Central, or Eastern Time Zone to qualify for this position
Your home office does not need to be near an Allstate office, but it does need to be in the United States
a dedicated workspace in your residence that is private and free from distractions
a minimum internet bandwidth of 50 MB down/5 MB up
appropriate work surface and seating
As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets
All required licenses will need to be obtained within 60 days of hire
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
The candidate(s) offered this position will be required to submit to a background investigation.

Nice To Haves

18 months or more experience writing auto collision estimates
You have prior experience using an auto estimating program such as: CCC One

Responsibilities

providing a superior level of customer service and attention to customers who have a vehicle that needs repaired
virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles)
writes damage repair estimates
completes total loss valuations
negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use
confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage
evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on
ensuring timely and accurate documentation is completed as you work on each claim