Loan Servicing Systems Administrator

Tower • Laurel, MD

1d • $41 - $52

About The Position

The Loan Servicing Systems Administrator plays a critical role in management, support, and enhancement of loan servicing systems and processes supporting the credit union’s loan servicing systems, including mortgage and consumer loans, with a focus on FICS Servicing, Mortgage Accountant, Radstar and Fiserv DNA platforms. This position analyzes technical requirements, implementing, and maintaining systems to ensure the efficient operation of these systems, contributes to product quality assurance, and maintains the accuracy and integrity of credit reporting data. The analyst will work closely with IT, internal business units, vendors, and project teams to validate system functionality, test new releases / updates, test product releases, and support departmental projects.

Requirements

• Possession of a bachelor’s degree in business, Finance or a related field, plus three to five years progressively responsible Mortgage and Consumer Loan Servicing systems administrator experience in the credit union /financial services field preferred.
• Five to seven years progressively responsible loan servicing systems administrator experience in the credit union/ financial services field.
• Experience with report creation and analysis using financial systems.
• Demonstrates strong attention to detail and initiative and resourcefulness as a self-starter
• Advanced knowledge of MS Office is required
• Effective oral and written communication skills
• Requires strong background in consumer financing, working knowledge of simple interest loans, line of credit cycles, interest accrual, and general lending practices.
• Or equivalent combination of education and experience
• Understands relational database structures and querying principles.
• Capable of interpreting system data and generating accurate reports using various tools and platforms.
• Proficient in Microsoft Excel, Word, Outlook, and PowerPoint.
• Able to create, analyze, and present data through spreadsheets, flowcharts, and presentations.
• Effectively communicates technical concepts to both technical and non-technical users.
• Able to document processes, draft user guides, and explain system changes or procedures clearly.
• Thorough understanding of loan servicing functions including payment posting, escrow administration, file maintenance, payoff processing, and collateral management.
• Demonstrates working knowledge of federal lending regulations (e.g., TRID, TILA, RESPA, BSA/AML, OFAC).
• Maintains compliance when handling loan data, disclosures, and servicing activities.
• Ability to maintain confidentiality
• Understands and can apply credit union policies, loan product guidelines, and underwriting logic to servicing operations.
• Recognizes how changes affect servicing functions and member outcomes.
• Accurately identifies, analyzes, and resolves servicing system issues.
• Recognizes cause-and-effect relationships in servicing processes and applies critical thinking to propose lasting solutions.
• Interprets operational and financial data to make informed decisions.
• Develops and presents findings using graphs, dashboards, or reports to support loan servicing initiatives.
• Balances risk, compliance, and operational needs when recommending solutions or implementing changes.
• Makes sound decisions under pressure while minimizing potential exposure.
• Prioritizes multiple tasks and competing deadlines effectively.
• Organizes work to ensure consistent follow-through and meets all servicing commitments.
• Capable of coordinating system updates, testing releases, and ensuring post-deployment servicing processes are accurate and compliant.
• Creates and maintains clear, structured documentation for servicing workflows, testing protocols, and system procedures to ensure operational consistency and audit readiness.
• Communicates effectively with internal teams, vendors, and stakeholders.
• Writes clear procedures, emails, and technical documentation tailored to diverse audiences.
• Provides end-user support, conducts training sessions, and serves as a go-to resource for servicing system questions and updates.
• Handles member information and internal data with discretion.
• Maintains professionalism in all interactions and respects the confidentiality of sensitive data.
• Adapts quickly to changing systems, regulations, or business needs.
• Proactively updates knowledge and contributes to continuous improvement efforts.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate for scheduled implementations or urgent servicing system issues.
• Responds to needs on both a scheduled and ad hoc basis.
• Ability to lift up to 20 lbs., with or without assistance, in compliance with ADA.

Nice To Haves

• Experience with FICS, Fiserv DNA, implementation and maintenance is preferred.

Responsibilities

• Administers and maintains core loan servicing systems including FICS Servicing, Fiserv DNA, Mortgage Accountant, and related applications.
• Develops and executes test cases and validation scripts for system updates, releases, and new functionality to ensure compliance with lending regulations and system integrity.
• Troubleshoots and resolves system-related issues, collaborating with IT and vendor partners to minimize service disruptions.
• Configures and manages user accounts, roles, permissions, and system parameters to meet operational and security standards.
• Writes, translates, and maintains system scripts and integrations to enhance performance and servicing efficiency.
• Monitors and addresses anomalies in credit bureau reporting; ensure data accuracy and regulatory alignment.
• Produces customized reports and data extracts for internal users, audits, and operational insight.
• Leads or supports disaster recovery efforts and test backups for all servicing applications.
• Identifies opportunities to streamline and automate loan servicing workflows; design and implement technological solutions that improve accuracy and efficiency.
• Maintains comprehensive documentation on servicing processes, system configurations, test protocols, and change management.
• Ensures all servicing activities and system changes comply with internal policies, secondary market requirements, and state/federal regulations.
• Provides user training for servicing system releases, updates, and enhancements.
• Serves as liaison between Loan Servicing and Information Systems for technical planning, troubleshooting, and implementation efforts.
• Participates in cross-functional initiatives and strategic projects that advance Tower Federal Credit Union’s operational goals.
• Performs other duties as assigned

Benefits

• All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.
• Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2025.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level