Loan Servicing Specialist

First Business Bank • Indianapolis, IN

20d • Hybrid

About The Position

This role is an onsite position 8am-5pm Monday-Friday with the flexibility of 1 day remote post onboarding. Join our newest specialty lending group, that is seeing amazing growth and is looking to add hard-working, motivated talent to their Indy team. The Loan Servicing Specialist is the primary contact who services the day to day needs of the client through system management and customer service. Success is achieved through exceptional organizational skills, communication skills, and detail.

Requirements

• High school diploma or equivalent
• Able to effectively and professionally communicate with clients and internal team members.
• Self-motivated, independent and able to effectively utilize training and resource materials.
• Proficiency with Outlook, Excel, Word
• Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.

Nice To Haves

• Automotive financing or Banking experience preferred

Responsibilities

• Service dealers and auction clients.
• Process new loans within established cutoff and/or turn times.
• Manage titles coming from auctions and sending titles to dealers upon payoffs or on a title release within established cutoff and/or turn times.
• Reconcile monthly lot audit inspections and communicate results to management.
• Assure that dealers maintain compliance with their agreement and exercise collection skills when necessary.
• Provide best in class customer service to dealers and auctions.
• Develop a thorough understanding of the bank’s policies, processes and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees