Loan Servicing Specialist - TLC

RAIZ FEDERAL CREDIT UNION•El Paso, TX

10d•$16 - $23•Onsite

About The Position

This position reports to The Loan Center Manager and Assistant Loan Center Manager. The Loan Servicing Specialist role is ideal for an individual passionate about member education and assistance. The primary responsibility involves recording the Credit Union's lien interest on consumer collateralized loans through processing state registration, tax, and title documents. This role includes managing title management software to ensure the Credit Union's lien is properly reflected on all collateralized loans. Provide support to all lending departments and process loan servicing requests. This position offers a dynamic opportunity to contribute to the efficient functioning of the lending operations while actively supporting members in understanding and utilizing our services. You will be an empowering mentor that will be: A trusted expert A natural communicator A champion for our members and the community A guide through the moments that matter the most to our members

Requirements

Education – High School degree or equivalent
Minimum of 2 years of operation experience, preferably in the financial industry
Perficient in loan and collateral servicing
Understanding of basic financial calculations
Demonstrated leadership and interpersonal abilities
Professional phone etiquette, appearance and attitude
Understanding of financial industry concepts, related laws, and regulations
Well organized, attention to detail, time management skills
Must be able to work independently and make sound and accurate decisions
Critical thinking and problem-solving skills
Strong multi-tasking, teamwork, focus and sense of urgency
Proficient in Microsoft Office and web-based applications

Nice To Haves

Minimum of 1 year of collateral titling experience preferred
Previous credit union experience is preferred

Responsibilities

Oversee and administer to include but not limited to Title Management Software, Collateral Protection Insurance (CPI) Software, and Simple Insurance Software. Manage user access to ensure appropriate permissions.
Gain knowledge and experience in loan and collateral servicing, skip a payment, payment discrepancies, titling, collateral protection insurance, and simple insurance.
Process loan maintenance including Loan Protection payments, claims, and forced place insurance. Track and manage the establishment of liens with state titling agencies (DMV). Process lien notifications, release of lien interests, and requests for paper titles.
Process monthly invoices to include but not limited for Titling Lien system, TX DMV, Collateral Protection Insurance system, and Simple Insurance system. Reconcile the general ledger for simple insurance debits and credits.
Research and address any issues related to title work. Resolve or refer collateral and insurance-related questions, problems, and inquiries.
Recalculate payments due to CPI refunds and/or premiums. Update receivables as needed. Scan and import daily mail related to proof of insurance. Process daily simple insurance claim payments to member’s loan accounts.
Communicate with members, team members, auto dealers, insurance companies, DMV, and other stakeholders to resolve issues. Keep management informed of activities and significant problems.
Crosstrain loan personnel. Attend required training and meetings.
Perform additional responsibilities assigned by management, contributing to the overall success of the lending team; Loan processing for TLC and Indirect Lending and assisting in the collection department.
Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training.
Other duties assigned.