Loan Servicing Specialist I - Mortgage

SCCU Career • Melbourne, FL

19h • Hybrid

About The Position

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As a Loan Servicing Specialist I in our Baytree Headquarters you’ll play a vital role in administration and management of loans after origination. You will support the Loan Servicing department by performing various administrative and member service tasks and act as a representative of Space Coast Credit Union by providing exceptional service to both members and internal Team Members. Why Join SCCU? Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. Hybrid and Flexible Schedule Options : Available for select positions. This position is Hybrid with 2 days per week required in office. Career Growth : We prioritize internal promotions and offer on-the-job training.

Requirements

• 1-3 years prior experience in a financial institution or equivalent is required.
• Loan Servicing experience or equivalent is desirable. (Prior Mortgage experience preferred).
• High school diploma or equivalent experience required.

Nice To Haves

• Loan Servicing experience or equivalent is desirable. (Prior Mortgage experience preferred).

Responsibilities

• Corrects loans as needed by adjusting rate, term, and payment posting errors to create an accurate member loan history.
• Assists in the maintenance of insurance tracking and collateral securitization and release.
• Answer incoming phone calls within a phone queue and make outbound phone calls.
• Process miscellaneous check transactions for the department, including payments, payoffs, and disbursement of checks.
• Respond promptly and professionally to member inquiries regarding loan accounts and other related matters.
• Resolve basic issues or escalate complex cases to senior Team Members as needed.
• Collaborate with internal teams to ensure accuracy and completeness of loan records.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support: Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED