Loan Servicing Specialist I

CASE Credit Union • East Lansing, MI

2d

About The Position

POSITION PURPOSE
Responsible for receiving, reviewing, and processing loan packets for indirect car and merchant loans. Responsible for handling consumer credit disputes or related loan problems. Receives written credit disputed for Credit Bureaus, researches payment histories and related credit documents, and works to find satisfactory resolutions to problems. Corrects credit ratings and loan reporting as appropriate. Maintains records and statistics on assigned Department activities. Responsible for verifying auto loan payoffs and mailing out release of liens. Responsible for processing loan correction and skip a payment requests. Assists Vice President of Lending and Consumer Loan Servicing Manager with special projects and assignments as needed. Professionally assists members and vendors and notifies them as needed. Performs related clerical duties as required as well as answers and directs telephone calls. Completes related reports and records and maintains files.

Requirements

• High school graduate or equivalent.
• 6 months to a year of related experience preferred.
• Excellent communication and public relations skills.
• Solid math skills. Able to analyze accounts.
• Attentive to detail.
• Well organized.
• Ability to assist others.
• Able to use PC, calculator, phone, and all related business equipment.

Responsibilities

• Receives member and branch phone calls and resolves inquiries or refers appropriately
• Receives, verifies and processes indirect dealer packets.
• Processes payoffs, verify accounts in good standing and mail out release of liens.
• Processes extension requests via Skip A Payment promotion.
• Processes loan corrections as requested by authorized personnel.
• Processes collateral protection insurance (CPI) premiums and refunds.
• Handles Credit Bureau disputes regarding delinquent loans, closing dates, joint loan responsibility, credit ratings, document errors or related problems.
• Corrects credit ratings and loan reporting as appropriate.
• Assists in writing procedures for job duties and training other department personnel
• Assists Consumer Lending Manager, Assistant Loan Servicing Manager and VP of Lending with special projects and assignments as needed.
• Obtains and conveys information as needed.
• Resolves (or refers) questions and requests promptly and courteously.
• Keeps members informed of Credit Union services and policies.
• Assists in counseling members whose skip a pay, or storage insurance requests were denied, explaining reasons while offering alternatives
• Maintains confidentiality.
• Completes miscellaneous reports as assigned.
• Assists branches and related departments as needed.
• Supports and replaces Lending personnel as needed.
• Keeps management informed of area activities and of any significant problems.
• Attends and participates in meetings as required.
• Assists in training and cross-training personnel
• Ensures that work area is clean, secure, and well maintained.
• Copies and distributes requests and re-presentments.
• Stays abreast of changes in loan services operations and policies.
• Replaces area personnel as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees