Loan Servicing Representative - Auto Operations
About The Position
About this role: Wells Fargo is seeking Loan Servicing Representatives to join the Auto Operations Group in Irving, TX. This team is part of our Consumer Lending business. Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we’re the #1 financial services company to grow YOUR career. Apply today for opportunities in the following areas: Reinstatements Legal Letters Repossession Operations Vendor Support Invoicing Impounds Aftermarket/Letter of Guarantee/Specialty Operation Support Loss Recovery Payment Operations Bankruptcy Operations Titles In this role, you will: Support Loan Servicing functional area or processes Identify opportunities to improve various areas within Loan Servicing and recommend solutions Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature Perform moderately complex administrative, transactional, operational, or customer support tasks Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing Receive direction from Loan Servicing supervisors Escalate non-routine questions to experienced individuals Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers Provide guidance to less experienced peers
Requirements
- 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Must be able to attend full duration of training
- Flexible to work any hours between 6 am – 7 pm
- Work on-site at the location posted
- This position does not offer relocation assistance
- This position is not eligible for Visa sponsorship
Nice To Haves
- Experience within auto financial operations and/or automotive industry
- Experience executing in a fast paced, high demand, production environment while balancing multiple priorities
- Ability to multi-task to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
- Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
- Excellent analytical skills with high attention to detail and accuracy
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Customer Service focus with the ability to listen to customer needs and recommend solutions
Responsibilities
- Support Loan Servicing functional area or processes
- Identify opportunities to improve various areas within Loan Servicing and recommend solutions
- Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
- Perform moderately complex administrative, transactional, operational, or customer support tasks
- Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
- Receive direction from Loan Servicing supervisors
- Escalate non-routine questions to experienced individuals
- Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
- Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
- Provide guidance to less experienced peers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
