Loan Servicing Representative
Northwest Bank•Warren, PA
1d
About The Position
The Loan Servicing Representative is responsible for servicing all retail loans, providing accurate loan records and documentation, while maintaining the highest level of customer service. LSRs will be assigned to one or more of following areas as lending volumes dictate: consumer - real estate and non-real estate secured; dealer services; loan payoffs; imaging; escrow; construction; loan support; loan operations; investor accounting and/or modifications.
Requirements
- High School Diploma or equivalent preferred
- Administrative Skills
- Working Ability to work with financial data
- Basic Travel Requirements As needed for training purposes
Nice To Haves
- 2 - 6 years customer service experience preferred
- lending experience preferred
Responsibilities
- Develop knowledge of servicing / origination systems
- Partner with third party vendors and agencies
- Review and send customer correspondence
- Ensure compliance with Northwest’s policies and practices, and Federal / State regulations
- Post loan transactions for all product types
- Complete new loan set-up and post-closing
- Process payoff quotes and payoff transaction
- Process new loan fundings
- Initiate automatic transfer of loan payments
- Perform maintenance on loans
- Respond to customer inquiries
- Monitor and service escrow accounts
- Monitor loan collateral records
- Ensure accurate lien information
- Perform accounting of force placed insurance
- Review insurance certificates / policies
- Ensure accurate insurance analysis
- Perform accurate flood insurance review
- Update tax records / online information
- Perform accurate escrow analysis
- Research and correct posting errors
- Ensure total document and data integrity
- Monitor and follow up on document tracking
- Perform accurate report reconciliation
- Meet benchmarks on loan functions / servicing
- Recommend improvements to procedures
- Develop customer service levels
- Meet peak volume periods with efficient, accurate output
- Complete the imaging and indexing of loan documents
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
