Loan Servicing Representative I

Phoenixville Federal Bank & Trust • Phoenixville, PA

12d • Onsite

About The Position

Join our community-focused bank as a Loan Servicing Representative, where you will play a vital role in maintaining strong relationships with our customers by providing exceptional service and support throughout the loan lifecycle. This is an excellent opportunity for a detail-oriented professional passionate about banking and customer service to contribute to a trusted financial institution committed to community growth and financial well-being.

Requirements

• High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or related field preferred
• Previous experience in loan servicing, banking, or customer service is highly desirable
• Strong attention to detail and organizational skills
• Excellent communication and interpersonal skills
• Knowledge of loan products, banking regulations, and compliance standards
• Proficiency in banking software and Microsoft Office Suite
• Must be able to maintain the highest level of confidentiality; ability to handle sensitive material concerning the Company and borrowers

Responsibilities

• Manage and process loan payments, escrow accounts, and other related transactions accurately and efficiently
• Respond to customer inquiries regarding loan accounts, payment schedules, and account status via phone, email, or in person
• Ensure compliance with banking policies, procedures, and regulatory requirements in all loan servicing activities
• Maintain detailed and organized records of loan transactions and customer interactions
• Collaborate with loan officers and other banking staff to resolve customer issues and facilitate loan modifications or adjustments
• Monitor loan accounts for delinquencies and coordinate with customers to develop repayment plans when necessary
• Assist in the preparation of loan documentation and reports for internal and external audits
• Assist with front-desk coverage as assigned, including answering phones and greeting visitors

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees