Loan Servicing Rep I

Tower•Laurel, MD

41d•$23 - $29•Onsite

About The Position

The Loan Servicing Representative I position is responsible for providing effective loan servicing support to Tower’s members and for providing administrative support to the Loan Operations Unit.

Requirements

High school or equivalent
1 to 2 years related relevant office experience
Ability to add, subtract, multiply and divide
Ability to create and format word processing and spread sheet documents, including graphs n
Ability to merge electronic documents
Proficiency with Windows applications
Ability to effectively read and interpret documents and procedure manuals
Ability to read and comprehend simple instruction, short correspondence and memorandums
Ability to provide explanation or instructions in one on one situations with members or employees in person and over the telephone
Ability to write basic reports and correspondence
Ability to exchange information in one-on-one situation with members and employees
Ability to apply common sense understanding to carry out instructions in written and diagram form
Ability to solve regular and reoccurring problems
Ability to take and follow instructions
Ability to focus on detail and verify accuracy of numbers and text
Ability to prioritize tasks and complete daily job assignments
Ability to sort and organize items in alphabetical or numeric order for accurate filing
Ability to work to deadlines
Ability to work under stress
Able to arrive at work routinely and promptly
Ability to determine needs and service other
Ability to respond to common inquiries and complaints
Ability to maintain sensitive and confidential information
Ability to get along with colleagues and management
Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

Responsibilities

Provides administrative, clerical, and related assistance to the Loan Operations unit.
Maintains and tracks loan collateral on host and mortgage system.
Provides members, staff, and other eligible related parties with information about their existing loan(s) and provide the necessary loan servicing.
Upon receipt, verifies accuracy of consumer loan documents, including vehicle loans and real estate mortgage loans.
Tracks, verifies and researches missing consumer loan collateral with members and other parties using system generated reports.
Updates the collateral records in the Summit System.
Responds both by phone and in writing regarding collateral tracking, communicating review and follow up information from Host system tracking report.
Responsible for the quality control and preparation of legal documents for release of mortgage and consumer loans based on a Paid in Full Report.
Prepares payoff statements for mortgage and consumer loans based on Summit System screen and FICS Mortgage System Inquiries for Members and Title/Escrow Companies.
Responsible for producing several loan servicing reports to include mortgage address change and collection reports.
Responsible for updating FICS addresses.
Mails member correspondence and receives, sorts and delivers incoming mail and faxes.
Distributes outgoing correspondence and memorandums.
Pulls mortgage and consumer loan files from the Records Retention System and actual paper files to research member and title companies’ inquires; and retrieve documents for loan sales .
Responsible for performing accurate filing and record keeping.
On an annual basis, prepares tax and insurance documents for processing, including the annual notification to members concerning Tower's insurance requirements.
The incumbent provides basic account information to members, branch personnel and other related companies.
If necessary, the incumbent will refer members to appropriate lending or Tower department should additional information or services be needed.