Loan Servicing Rep. I

Jeff Bank•Jeffersonville, NY

46d•$17 - $21•Onsite

About The Position

GENERAL RESPONSIBILITIES Responsible for performing a variety of duties relating to the loan servicing function; coordinating work within the department as well as throughout other units and other departments; reporting pertinent information to the immediate supervisor; responding to inquiries and requests from customers, other bank personnel, etc. ESSENTIAL DUTIES 1. Demonstrates core values and guiding principles as outlined in the Bank's Mission, Vision and Value Statements of which the following are illustrative: a. Gives exceptional customer service to both internal and external customers by providing prompt, polite and effective communication. b. Participates as a member of the team. c. Positively and proactively contributes to the Bank's Strategic Plan. d. Demonstrates support of Management. 2. Ensures that all activities and work functions adhere to compliance requirements as are defined in company policies and procedures as well as state/federal laws and regulations. 3. Performs various duties relating to the loan servicing function including, but not limited to, the following: a. Types a variety of routine letters, reports, forms, and specialized mortgage papers, and proves all accounts. b. Answers the telephone, responds to routine calls, mail, and maintains files as required. c. Lists, balances, and credits transactions as required. d. Pays all real estate taxes, hazard insurance, private mortgage insurance, and life insurance in a timely manner for all escrowed mortgage accounts. Pulls escrow report monthly and sends letter out when taxes are due to be paid. e. Inputs new loan accounts and mortgages (double checked), changes and corrections as needed for all branches. Puts files together and calls for missing documents. Books loans, mortgages, HELOC's and converts construction mortgages. f. Verification and inquiries. g. Assist in taking mortgage applications during balloon process prepare necessary documentation and disclosures following all operating policies. After all documentation is received, modification begins. Update computer to new term and mail documents for recording. h. Files information and maintains loan files ensuring that documentation is current, complete and sufficient. Maintains all information in order to generate reports. i. Researches any payment, escrow, or other problems and corrects all errors, does daily non post. j. Processes advances on open ended lines of credit with proper authorization. k. Produces customer payoffs and prepares tickets for payoffs, also for REIT payoffs. l. Safekeeping of the loan department vault. 4. Coordinates specific work tasks with other personnel within the department as well as with other units and departments in order to ensure the smooth and efficient flow of information. 5. Cooperates with, participates in and supports the adherence to all internal policies, procedures and practices in support of risk management and overall safety and soundness and the banks compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA) Equal Credit Opportunity Act, etc., including but not limited to BSA and AML (see performance notation). Insures that the department and all personnel adhere to the same. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information and prepares forms and reports on a periodic basis; gathers and records information pertaining to various bank activities and/or departmental operations as assigned by the Loan Servicing Manager. 7. Responds to inquiries relating to his/her particular area or to requests from customers, other bank personnel etc. 8. Deferred fees/income, tickets & addendas. 9. Proving monthly heloc reports & paying out the bills. 10. Proving and paying of life & disability insurance monthly reports, also filing life & disability claims. 11. Back up to Loan Servicing Clerk. ANCILLARY DUTIES 1. Performs other related duties as assigned or directed.

Responsibilities

Types a variety of routine letters, reports, forms, and specialized mortgage papers, and proves all accounts.
Answers the telephone, responds to routine calls, mail, and maintains files as required.
Lists, balances, and credits transactions as required.
Pays all real estate taxes, hazard insurance, private mortgage insurance, and life insurance in a timely manner for all escrowed mortgage accounts. Pulls escrow report monthly and sends letter out when taxes are due to be paid.
Inputs new loan accounts and mortgages (double checked), changes and corrections as needed for all branches. Puts files together and calls for missing documents. Books loans, mortgages, HELOC's and converts construction mortgages.
Verification and inquiries.
Assist in taking mortgage applications during balloon process prepare necessary documentation and disclosures following all operating policies. After all documentation is received, modification begins. Update computer to new term and mail documents for recording.
Files information and maintains loan files ensuring that documentation is current, complete and sufficient. Maintains all information in order to generate reports.
Researches any payment, escrow, or other problems and corrects all errors, does daily non post.
Processes advances on open ended lines of credit with proper authorization.
Produces customer payoffs and prepares tickets for payoffs, also for REIT payoffs.
Safekeeping of the loan department vault.
Coordinates specific work tasks with other personnel within the department as well as with other units and departments in order to ensure the smooth and efficient flow of information.
Cooperates with, participates in and supports the adherence to all internal policies, procedures and practices in support of risk management and overall safety and soundness and the banks compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA) Equal Credit Opportunity Act, etc., including but not limited to BSA and AML (see performance notation). Insures that the department and all personnel adhere to the same.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information and prepares forms and reports on a periodic basis; gathers and records information pertaining to various bank activities and/or departmental operations as assigned by the Loan Servicing Manager.
Responds to inquiries relating to his/her particular area or to requests from customers, other bank personnel etc.
Deferred fees/income, tickets & addendas.
Proving monthly heloc reports & paying out the bills.
Proving and paying of life & disability insurance monthly reports, also filing life & disability claims.
Back up to Loan Servicing Clerk.