Loan Servicing Office Administrator

Evergreen Openings • Tempe, AZ

2d • Onsite

About The Position

We're searching for some really great people who enjoy customers as much as we do. Named as one of Puget Sound Business Journal’s Best Places to Work three years running, 2021, 2022 and 2023. We are a certified Great Place to Work™ and were named a Best Workplace eight times, most recently in 2024 in the Financial Services and Insurance category. Check out our rating at: Working at Evergreen Home Loans | Great Place To Work® Wow happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time. Learn more about us on our website here . Discover what’s possible with Evergreen. We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us! This position will be based exclusively onsite at our Tempe, AZ office Monday through Friday from 8am - 5pm local time. The Office Administrator provides administrative, operational, and office support for the Loan Servicing department. Responsibilities include managing incoming and outgoing mail and shipments, processing checks, and related business documentation, coordinating office operations and supplies, supporting associate onboarding and workspace needs, maintaining facilities and equipment, assisting with internal communications and meetings, and ensuring timely, accurate documentation and follow-up for assigned tasks.

Requirements

• High school diploma or general education degree (GED) required.
• Three to five years of office administration, office management, or similar administrative support experience required.
• Ability to read and comprehend instructions, short correspondence, and memos and to carry out written, oral, or diagram-based instructions with accuracy.
• Ability to effectively present information in writing and in one-on-one situations to management, customers, associates, and vendors.
• Strong organizational, time-management, and multitasking skills with attention to detail and follow-through.
• Demonstrated ability to handle confidential information with professionalism and sound judgment.
• Strong computer skills, including Microsoft Windows and Microsoft Office applications, especially Word and Excel.
• Resourceful, self-driven, and dependable, with strong problem-solving skills and a positive, service-oriented approach.
• Ability to work well with fellow associates, clients, and vendors and contribute to a strong team culture.
• Committed to the larger goal of building a great culture/company and embracing Evergreen’s convictions in how the job, customers, and colleagues are approached.
• May be responsible for obtaining and maintaining notary public commission at company’s expense.

Responsibilities

• Answer phones, schedule meetings, support visitors, and provide administrative support to the Loan Servicing department and cross-functional teams.
• Draft, format, and distribute department communications, meeting materials, and other correspondence.
• Process all incoming and outgoing USPS, FedEx, and UPS mail, including sorting, scanning, logging, distributing, and ensuring timely shipment of outgoing items.
• Maintain daily mail folders, worksheets, logs, and tracking records; retrieve and distribute mail, and handle returned or non-deliverable items, address changes, and re-mailing.
• Process hazard, tax, and escrow-related checks in accordance with department procedures, including verifying, logging, scanning, distributing, preparing correspondence, and maintaining accurate records.
• Submit daily check logs, scanned copies, and worksheets to the Cash department and provide backup support for related check-processing tasks as needed.
• Print and distribute Bankruptcy and Foreclosure department documents for execution and complete monthly mail merges for Investor Reporting letters.
• Maintain clean, organized, and stocked office, kitchen, copy room, printer, server room, and communal areas; coordinate maintenance, repairs, and vendor services as needed.
• Track, order, and restock office, kitchen, cleaning, and printer supplies; monitor inventory and coordinate supply reviews.
• Assist with IT support, equipment setup and returns, printer access, troubleshooting coordination, equipment inventories, and backup corporate phone support.
• Support hiring managers with associate onboarding and office coordination, including workspace setup, badge requests, building access updates, printer setup, and employee tracking updates.
• Coordinate department events, facility requests, bulletin board updates, employee recognition activities, and other workplace-experience tasks.
• Maintain office expense tracking and create and update procedures, logs, spreadsheets, and other operational documentation.
• Work with management and other teams as needed and perform other duties as assigned.

Benefits

• Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses.
• Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen.
• Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available.
• Associates are automatically enrolled in Evergreen’s 401(k) plan.
• Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 9 paid holidays each year.
• Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees