Loan Servicing Intern
About The Position
SUMMARY Charlesbridge, MHC is seeking an in-office full-time Loan Servicing Intern from June 8th through the end of August 2026. This position will provide an opportunity to work within the Loan Servicing Department and work with a highly skilled team to gain insight into multiple areas of the department and help with a variety of tasks and projects as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist the Loan Servicing team with processing transactions, performing file maintenance, general ledger transactions, payoff processing, construction loan advances, escrow transactions, CH/AutoPay, and related loan servicing transactions. Process monetary transactions through TI, IBS, and/or FTM. Provide superior customer experience to all internal and external customers via phone and email. Assist with scanning, loan filing, and documentation work. Perform loan maintenance including address changes, ticklers, check orders and late charge waivers. Perform end of day balancing department wide. Participate in special projects as required. Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.
Requirements
- High School Diploma or GED required, pursuing a Associates or Bachelor’s Degree.
- Good oral and written communication skills.
- Ability to maintain the highest level of confidentiality.
- Ability to meet deadlines and highly organized.
- Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Ability to work with mathematical concepts such as probability and statistical inference.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Responsibilities
- Assist the Loan Servicing team with processing transactions, performing file maintenance, general ledger transactions, payoff processing, construction loan advances, escrow transactions, CH/AutoPay, and related loan servicing transactions.
- Process monetary transactions through TI, IBS, and/or FTM.
- Provide superior customer experience to all internal and external customers via phone and email.
- Assist with scanning, loan filing, and documentation work.
- Perform loan maintenance including address changes, ticklers, check orders and late charge waivers.
- Perform end of day balancing department wide.
- Participate in special projects as required.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
Number of Employees
11-50 employees
