Loan Servicing Escalations Specialist

Regions Bank•Hattiesburg, MS

2d•Onsite

About The Position

At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

Requirements

High School Diploma or GED
Applicants will be expected to pass any assessment associated with the position
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Excellent customer service skills
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong written and verbal communication skills
Ability to work with limited supervision
Ability to research and summarize facts

Nice To Haves

One (1) year of loan servicing or related experience

Responsibilities

Converses with customer regarding inquiries by phone
Researches inquiries and gathers documentation necessary for research and response
Drafts and edits responses to customer inquiries
Gathers supporting documentation to be submitted to the customer
Notates loans with attorney representation or requests to Cease and Desist communications
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Benefits

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program