Loan Servicing Escalations Specialist

Regions Bank • Hattiesburg, MS

7d • Onsite

About The Position

At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

Requirements

• High School Diploma or GED
• Two (2) years of loan servicing or related experience
• Applicants will be expected to pass any assessment associated with the position
• Ability to work in a fast-paced environment
• Excellent customer service skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills
• Ability to work with limited supervision
• Ability to research and summarize facts

Responsibilities

• Converses with customer regarding inquiries by phone
• Researches inquiries and gathers documentation necessary for research and response
• Drafts and edits responses to customer inquiries
• Gathers supporting documentation to be submitted to the customer
• Notates loans with attorney representation or requests to Cease and Desist communications
• May provide guidance to less experienced associates

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED