Loan Servicing Enterprise Operations Analyst
About The Position
At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management. Primary Responsibilities Analyzes and interprets data to identify trends and opportunities for process improvement Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing Identifies operational problems and recommends solutions Collaborates with team to solve items Provides periodic reports to management Creates and maintains policies, procedures and training materials to maximize efficiency and customer service Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards Assists with projects led by line of business management This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.
Requirements
- High School Diploma or GED and four (4) years of related experience
- Or Bachelor's degree in a related field
- Ability to research, analyze data, and derive facts
- Ability to work under pressure and meet deadlines
- Analytical and problem-solving skills
- Excellent organizational skills
- Knowledge of banking operations
- Knowledge of business intelligence (BI) tools
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong written and verbal communication skills
Responsibilities
- Analyzes and interprets data to identify trends and opportunities for process improvement
- Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
- Identifies operational problems and recommends solutions
- Collaborates with team to solve items
- Provides periodic reports to management
- Creates and maintains policies, procedures and training materials to maximize efficiency and customer service
- Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
- Assists with projects led by line of business management
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
