Loan Servicing Customer Service Representative
About The Position
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services. Primary Responsibilities Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies Coordinates problem resolution with appropriate departments Informs customers of standard procedures or resolution of problem Follows up, either verbally or in writing, to ensure customer satisfaction Works with either close supervision or under clearly defined procedures May make periodic calls to existing customers to determine satisfaction with the company, products, and services This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
Nice To Haves
- One (1) year of customer service or related experience
Responsibilities
- Responds to customer's inquiries or complaints regarding Loan Servicing products or services
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with either close supervision or under clearly defined procedures
- May make periodic calls to existing customers to determine satisfaction with the company, products, and services
Benefits
- Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
- Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
- To learn more about Regions’ benefits, please click or copy the link below to your browser.
- https://www.regions.com/about-regions/welcome-portal/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
