Loan Servicing Bilingual Customer Service
About The Position
Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service. At Credit9, we put our clients at the center of everything we do, empowering thousands to meet their financial goals. By working in highly collaborative, agile teams, we're defining a new industry and offering immediate solutions to debt problems along with financial consultations to ensure lasting success. Join us to contribute, innovate, and advance in an environment with opportunities.
Requirements
- Ability to collaborate effectively within a team.
- Fluent in both Spanish and English
- Proficient typing skills for accurate data entry and record-keeping.
- Fundamental understanding of computer operations.
- Customer-centric attitude with patience, friendliness, and positivity.
- Practical communication skills (verbal and written).
- High School diploma or equivalent required.
- Prior customer service is preferred.
Responsibilities
- Manage a high volume of inbound and outbound calls to update our clients.
- Answer client emails/chats through our internal database.
- Follow call center scripts when handling different topics.
- Redirect clients to appropriate departments and teams when applicable.
- Identify customer needs, clarify information, research every issue, and provide solutions.
- Keep records of all conversations in our call center database CRM.
- Assist Debt Consultants with client enrollment processes.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
- Update client information through the progression of their enrollment (email, chat, or phone).
- Assist clients with modifications to their program (Drafts, Billing, Retention, etc.).
- Maintain professional relationships with customers through ongoing excellent customer service.
- Meet or exceed call quotas both personally and as a team.
Benefits
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
