Loan Servicing Associate

First Merchants Brand • Daleville, IN

9d

About The Position

First Merchants Bank is seeking a Loan Servicing Associate to join our team! This position will perform a variety of back-office loan operations functions. Tasks are to be performed in a timely and accurate manner as they are deemed critical in accordance with Regulatory requirements and departmental procedures. The ideal candidate for this position will be flexible with regards to tasks assigned and be willing to learn multiple tasks as needed. As part of this role you will: Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner. Provide guidance as it relates to established loan processes and procedures. Research questionable / incorrect transactions to complete resolution and minimal customer impact. Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc. Maintain Core processing system as needed. Produce and validate checks requested daily of loan operations. Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed. Maintain contents of physical files in the file room for all new, modified and closed loans.

Requirements

• High school diploma or equivalent (GED).
• Six (6) months of financial service, customer service, or related processing experience.
• Must be able to lift up to 50lbs
• Extended sitting for up to 3 hours at one time
• Ability to stand, reach, stoop and use of hands and arms to grasp and manipulate objects and climb step ladders.

Nice To Haves

• Prior banking experience
• Experience with Microsoft Outlook, Excel, and Word

Responsibilities

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance as it relates to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimal customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections, etc.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection /release for filing with appropriate party following up as needed.
• Maintain contents of physical files in the file room for all new, modified and closed loans.

Benefits

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees