Loan Servicing Assistant - SBA

Merchants Bank of Indiana•Carmel, IN

29d

About The Position

The Loan Servicing Assistant is responsible for managing a variety of duties necessary for the servicing of SBA Guaranteed Loans. Responsible for providing quality customer service after loans have closed and funded through payoff. The Loan Servicing Associate will respond to inquiries and/or initiate contact with clients and third parties (insurance agents, etc.). The Loan Servicing Associate will work with the SBA Loan Servicing Manager closely as it relates to working with clients in all aspects of the servicing of the SBA Loans. Expected Outcomes: To make it an easy flow from the time the loan closes until the loan is paid in full. To provide excellent customer service to our borrowers and to be a team player. You will know you a successful Loan Servicing Assistant if you can do the following confidently and independently... Effectively manage Loan Servicing relationships with borrowers. Familiarity and understanding of all SBA Loan Servicing policies (SOP) Become a proficient user in CSI (our core banking system) Review all loan payments as they post in CSI to verify accurate posting to loans. Review and support Loan On-Boarding Process. Collect and review borrower financials and insurance documentation for accuracy and compliancy. Forward financials to our Portfolio Management Team and contact insurance companies if insurance docs are not filled out correctly. Track UCC filings for renewals. Exhibit a detailed understanding of Loan Servicing policies and procedures. Keep complete and accurate electronic documentation. Will become the full back up to the SBA Servicing Manager, which will include completing the 1502 report in a timely manner and making disbursements of unfunded loans, including construction draws.

Requirements

Bachelor's Degree or Equivalent Work Experience.
Minimum of 5 years' experience in a fast-paced work environment with increased responsibilities.
Proficient in Microsoft Office

Nice To Haves

Knowledge of loan processing and basic accounting as well as legal and closing documents, insurance documents, construction documents etc.
Knowledge of SBA Government Guaranteed Loans

Responsibilities

Effectively manage Loan Servicing relationships with borrowers.
Familiarity and understanding of all SBA Loan Servicing policies (SOP)
Become a proficient user in CSI (our core banking system)
Review all loan payments as they post in CSI to verify accurate posting to loans.
Review and support Loan On-Boarding Process.
Collect and review borrower financials and insurance documentation for accuracy and compliancy. Forward financials to our Portfolio Management Team and contact insurance companies if insurance docs are not filled out correctly.
Track UCC filings for renewals.
Exhibit a detailed understanding of Loan Servicing policies and procedures.
Keep complete and accurate electronic documentation.
Will become the full back up to the SBA Servicing Manager, which will include completing the 1502 report in a timely manner and making disbursements of unfunded loans, including construction draws.