Loan Services Specialist - Glens Falls

Arrow Bank NA • Glens Falls, NY

8d • $19 - $23 • Onsite

About The Position

Responsible for a variety of functions in the Loan Services area including filing, updating systems, assembling documents and reports, and providing customers with accurate, timely information. Work closely with Loan Services Associate and unit to assess needs, complete projects, and perform tasks in support of the efficient and effective servicing of loans. This position is in office and sits at our Main Office in Glens Falls, NY.

Requirements

• High school degree or equivalent experience required
• 2 years of experience required in banking or lending; experience in Loan Services preferred
• Ability to work independently and cooperatively with a team
• Strong organizational skills with ability to handle multiple priorities and meet strict deadlines
• Strong communication and customer service skills; comfortable interacting with customers, co-workers, and management
• Proficient with Microsoft Office Suite including: Word, Excel, and Outlook
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Responsibilities

• Support and assist team members; work closely with management and unit to assess needs and determine level of assistance
• Perform various job duties and coordinate work tasks to ensure the efficient and effective servicing of loans
• Work on projects as needed to support department and Company goals
• Assist with problem resolution for both internal and external customer situations. Includes: identifying the problem, researching facts and solution options, and communicating resolution to reduce repeat situations, improving efficiency, and increasing customer satisfaction
• Assist with creating and updating procedures for job duties
• Other duties as assigned

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees