Loan Services Specialist II

My Community Credit Union • Midland, TX

2h

About The Position

The Loan Services Specialist II is the behind‑the‑scenes expert who keeps our lending engine running smoothly from start to finish. This role handles the critical details that make every loan successful, auditing files, securing collateral, managing titles, and supporting members and staff with accuracy and care. You’ll be the go‑to resource for ensuring loans are complete, compliant, and ready for funding, while also stepping in to help with indirect lending, payoff processing, and a wide range of servicing needs. If you enjoy mastering complex processes, catching the small things that matter, and making a real impact on the member experience, this is a place where your work truly shines.

Requirements

• 1+ year of experience in consumer lending, loan processing, servicing, or similar financial‑institution support functions.
• Graduation from an accredited senior high school or equivalent or GED
• Strong attention to detail with the ability to audit documentation, validate signatures, and verify calculations accurately.
• Ability to manage multiple tasks while staying organized and meeting deadlines.
• Excellent communication skills when working with members, staff, indirect partners, and internal departments.
• A proactive mindset and willingness to learn, adapt, and look for opportunities to improve processes and member experience.

Responsibilities

• Validate accuracy, completeness, and compliance before funding.
• Manage titles, filing lien documentation, resolving discrepancies, and keeping records precise and audit‑ready.
• Partner with other departments to resolve issues quickly, reduce delays, and improve the turnaround times members depend on.
• Provide knowledgeable, timely support to both front‑line staff and members, ensuring questions are answered and problems are resolved with care.
• Catch exceptions early, documenting them clearly, and communicating with management to prevent recurring issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED