Home Loan Specialist II
About The Position
The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). As the Home Loan Specialist, you will act as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. The Home Loan Specialist will: Perform complex data and document validation Troubleshoot third party orders (title, appraisal, hazard, flood cert, credit, etc.) Handle more complex calls, emails or chat sessions Complete appraisal eligibility tasks Evaluate loan applications for compliance with product guidelines Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values
Requirements
- Associate’s degree or equivalent work experience
- 3+ years of relevant work experience
- Proficiency in Microsoft Office
- General understanding of applicable Federal, State and Local regulations
Nice To Haves
- Financial Services and, if possible, mortgage industry experience preferred
Responsibilities
- Perform complex data and document validation
- Troubleshoot third party orders (title, appraisal, hazard, flood cert, credit, etc.)
- Handle more complex calls, emails or chat sessions
- Complete appraisal eligibility tasks
- Evaluate loan applications for compliance with product guidelines
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
