Loan Servicer II

Blue Ridge Bank National Association•Richmond, VA

3d•Hybrid

About The Position

This position requires an intermediate to advanced understanding of loan products and in-depth loan industry experience, and the ability to handle complex maintenance and service activities. This position supports our customers’ loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.

Requirements

High School diploma or equivalent required.
Minimum 3 years loan servicing experience or 3 years of operations or related experience
Banking, accounting or finance experience required
Advanced experience with MS Office Suite
Ability to apply critical thinking and solve problems
High level of accuracy and great attention to detail
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented and quality focused
Flexible, able to adapt to change
Ability to handle tasks, meet deadlines and prioritize multiple assignments
Experience with loan operations processes
Familiar with complex loan documents and concepts internal and external customers and prioritizes delivery of excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.

Responsibilities

Basic understanding of loan documentation and the ability to apply language to system entries
Perform intermediate to advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments
Perform manual interest accrual calculations
Perform loan boarding to core operating systems with accuracy
Process system conversions (i.e.: construction to permanent loan)
Participate in the production year-end regulatory tax reporting and corrective reporting
Perform loan document quality assurance functions
Perform loan boarding quality assurance activities
Partner with Financial Accounting in the balancing of loan general ledgers accounts daily/monthly; provide support in researching of out-of-balance situations
Add escrow records/build escrow screens on loans when appropriate
Perform insurance monitoring, tracking, and force placement activities
Process escrow disbursements and analysis according to bank procedures
Perform collateral maintenance activities including recording, filing, releasing, etc.
Perform credit bureau reporting and correction functions
Report and maintain loan document exceptions
Ability to work effectively with minimal supervision and be a team player
Responds to or to requests from customers and other Bank personnel within given time frames and within established policy
Supports other teammates within the team
Understanding assigned process and procedures as it relates to the job task
Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
Ensure excellent service is provided to our internal partners and customers
Identifies and resolves issues within assigned functions
Performs all other job duties as assigned
Provide a high degree of professionalism and confidentiality in handling and having access to sensitive information.
Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
Comply with dual control standards as required
Ensure daily production goals are met and maintain quality
Participate on assigned projects
Participate in procedure development and updates
Support the functions outlined in the Loan Operations Servicer I.
Understanding assigned process and procedures as it relates to the job task
Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
Takes accountability for entire process from receipt of work to resolution and closure.
Provide recommendations on areas of opportunities
Advanced understanding of loan documentation and the ability to apply complex legal concepts to system entries
Ensure daily production goals are met and maintain quality
Participate on assigned projects
Perform research with regard to complex loan and general ledger accounts
Manage complex syndication, participation and SWAP transactions
Perform complex manual system updates, form generation, and billing schedules
Assist with SBA, Federal Reserve Bank, and FHLB pledging reporting activities
Handle customer requests