Loan Resolution Clerk

Gulf Winds Credit Union • Pensacola, FL

4d • Onsite

About The Position

The Clerk is responsible for assisting with the management of delinquent accounts while providing essential administrative support to the collections team. This role involves processing and maintaining accurate account records, preparing correspondence, and handling routine inquiries from team members. In addition to supporting collections team, the clerk performs general office tasks such as filing, data entry, and document management to ensure smooth departmental operations. The position requires attention to detail, strong organizational skills, and the ability to balance member service with compliance standards.

Requirements

• Experience: One year to three years of similar or related experience.
• Education A high school education or GED.
• Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills Basic MS skills - Excel, Word, Outlook, ability to read, write, comprehend, and speak English clearly. Must have excellent organizational skills and be able to multitask.
• Physical Requirements This role requires sitting at a computer for most of the day. This role would also require the ability to file files, open filing cabinets, and bend or stand as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• Work Environment The position is based in-office in our Pensacola, Florida market, operates primarily in an office setting, and routinely uses standard office equipment such as computers, printers, and phones. This position requires consistent presence in the office to collaborate with team members and fulfill job responsibilities effectively. It requires the ability to actively participate in conference calls and meetings with other Credit Union team members and vendors. The normal expected work schedule is Monday through Friday, 8:30am to 5:00pm but may be required to work nights and/or weekends. Must adhere to safety rules and regulations

Responsibilities

• Performs administrative duties concerning Bankruptcy, Repossession, and CPI functions. Responsibilities include but are not limited to AKUVO activities such as Case Assignments for Bankruptcies and Repos, as well as Collections Administrative Support, CPI Maintenance and assisting with daily mail and letters to be mailed.
• Prepare document packages and deliver to members as needed. Create loan maintenance service tickets. Maintains timely data entry of repossessions in AKUVO and CPI provider website (weekly repos sold, claims status/creation).
• Review CPI billing statements for accuracy, review CPI exception reports, enter CPI charges and credits into the system promptly and accurately. File CPI claims for repossession fees/expenses and Premium Deficiency. Maintains communications with CPI adjusters on pending CPI claims.
• Maintains accurate files and reports on all check posting activity.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED