Loan Processing Team Lead

Western Alliance Bank•Prior Lake, NV

5d•Remote

About The Position

As a Processing Team Lead you'll manage of a team of Loan Processors (LP) and Loan Processing Assistants (LPA) that are tasked daily with achieving objectives and Key Performance Indicators (KPIs) on an on-going basis. You'll be responsible for the training and the development of each Loan Processor and Loan Processing assistant, along with daily tasks and responsibilities to support the Operations Department. This role is critical in the development, training, and productivity path for the Loan Processor and Loan Processor Assistant. Manage the overall production of Loan Processor and Loan Processor Assistant performance including daily responsibilities and tasks, motivation, scheduling and training of each Loan Processor and Loan Processor Assistant on the team. Administration of policies, procedures and the compliance-related functions of the Loan Processor Assistant role. Work closely with Processing and Operations leadership to achieve team and department monthly goals. Collaborate with Retail Lending departments including the teams of Sales, Underwriting, Closing, Disclosures, Post-Closing, and Compliance. Assign tasks to Loan Processing Assistants to ensure KPIs are met for each designated processing team. May lead and develop a team: responsible for hiring, coaching, performance management, training and development.

Requirements

5+ years of related experience in Mortgage Processing, Mortgage Operations Team Leader, Mortgage Processing Manager, or similar field
High school diploma required
Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services
Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate to advanced experience in using mortgage-related LOS systems, e.g. Encompass and other CRM-related systems
Intermediate experience in formulating, developing, and implementing best-practice processing procedures
Meeting on-going KPIs as the line of business demands
Intermediate speaking and writing communication skills

Nice To Haves

Previous leadership experience preferred

Responsibilities

Manage a team of Loan Processors (LP) and Loan Processing Assistants (LPA)
Achieve objectives and Key Performance Indicators (KPIs) on an on-going basis
Responsible for the training and the development of each Loan Processor and Loan Processing assistant
Support the Operations Department
Manage the overall production of Loan Processor and Loan Processor Assistant performance including daily responsibilities and tasks, motivation, scheduling and training of each Loan Processor and Loan Processor Assistant on the team
Administration of policies, procedures and the compliance-related functions of the Loan Processor Assistant role
Work closely with Processing and Operations leadership to achieve team and department monthly goals
Collaborate with Retail Lending departments including the teams of Sales, Underwriting, Closing, Disclosures, Post-Closing, and Compliance
Assign tasks to Loan Processing Assistants to ensure KPIs are met for each designated processing team
May lead and develop a team: responsible for hiring, coaching, performance management, training and development