Loan Processing Manager

Western Alliance Bank • Dallas, TX

6d

About The Position

As the Loan Processing Manager you'll be responsible for managing a team of Loan Processors and Loan processor assistants. You'll possess strong knowledge of mortgage lending industry laws and regulations. You'll have a proven track record in managing and motivating in an active fast-paced pipeline along with experience in nationwide lending within a centralized sales and operations consumer-direct/retail environment. Maintain a thorough knowledge of the incoming pipeline, as well as all files currently in the pipeline, to ensure progress is made on each file daily. Train and update processing staff on all operational policies and procedures and investor guidelines. Assist processing staff and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems, and internal procedures. Monitor processing workflows to identify and implement enhancements or changes as needed. Hold processing staff accountable for their individual pipelines and file flow timelines. Monitor, review, and coach team members regarding individual performance. Monitor pipeline and projections to ensure proper staffing levels to meet production needs. Monitor and ensure regulatory compliance for all team members. Communicate with the team regarding internal and external changes. Ensure that all team members are effectively communicating with appropriate parties. Interact effectively with operational areas and their management. Follow up with teams regarding inactive loans and data integrity. Assist in the evaluation of efficient workflow processes. Monitor and ensure professional, courteous, and effective communications between staff and borrowers, along with other internal departments, and external third parties. Manage daily, weekly, monthly reports on team performance and drive performance scorecard system that improves productivity and accuracy. Lead and develop a team: responsible for hiring, coaching, performance management, training and development.

Requirements

• 7+ years of related experience in Mortgage Processing, Mortgage Operations Team Leader, Mortgage Processing Manager, or similar field.
• High school diploma required.
• Previous leadership experience required.
• Intermediate to advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced knowledge of residential mortgage industry operations in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Intermediate to advanced experience in using mortgage-related LOS systems, e.g. Encompass, including telephone and other CRM-related systems.
• Intermediate speaking and writing communication skills.

Responsibilities

• Manage a team of Loan Processors and Loan processor assistants
• Maintain a thorough knowledge of the incoming pipeline, as well as all files currently in the pipeline, to ensure progress is made on each file daily.
• Train and update processing staff on all operational policies and procedures and investor guidelines.
• Assist processing staff and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems, and internal procedures.
• Monitor processing workflows to identify and implement enhancements or changes as needed.
• Hold processing staff accountable for their individual pipelines and file flow timelines.
• Monitor, review, and coach team members regarding individual performance.
• Monitor pipeline and projections to ensure proper staffing levels to meet production needs.
• Monitor and ensure regulatory compliance for all team members.
• Communicate with the team regarding internal and external changes.
• Ensure that all team members are effectively communicating with appropriate parties.
• Interact effectively with operational areas and their management.
• Follow up with teams regarding inactive loans and data integrity.
• Assist in the evaluation of efficient workflow processes.
• Monitor and ensure professional, courteous, and effective communications between staff and borrowers, along with other internal departments, and external third parties.
• Manage daily, weekly, monthly reports on team performance and drive performance scorecard system that improves productivity and accuracy.
• Lead and develop a team: responsible for hiring, coaching, performance management, training and development.

Benefits

• We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees