Loan Processing Manager

Tomo Mortgage • New York, NY

7d • Hybrid

About The Position

Tomo is expanding our mortgage operations team, and we're looking for a standout leader to drive our success as a Processing Manager. In this role, you will oversee a dynamic team of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications while fostering a customer-centric culture. This will be a hands-on manager role, both leading and performing tasks alongside the team. Your leadership will be pivotal in achieving on-time closings and delivering an exceptional experience to our clients. We are seeking a powerful “driver ” with a strong voice who loves driving action and outcomes.

Requirements

• Mortgage Expertise: Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
• Leadership: Proven track record in team management, with the ability to inspire, guide, and support team members to achieve organizational goals.
• Communication: Excellent written and verbal communication skills, with the ability to effectively interact with customers, agents, and internal teams.
• Detail Orientation: Strong attention to detail and commitment to maintaining high quality standards.
• Customer-Centric: Demonstrated commitment to delivering an exceptional customer experience.
• Technology Savvy & Future State Thinking: Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.

Nice To Haves

• Bachelor’s Degree
• 3-5 years of experience in mortgage loan processing, specifically with purchase transactions
• 1-2 years of experience of managing a mortgage loan processing team
• Experience with Byte Pro or Encompass software preferred, not required

Responsibilities

• Lead and mentor a team of ~10+ Mortgage Loan Processors and Team Leads, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.
• Oversee company pipeline such that the team: adheres to SLAs maintains high standards of accuracy and compliance ensures quality submissions to Underwriting conducts timely follow-ups to prevent bottlenecks in the process coordinates successful closings on time
• Train team on customer service skills, both in written and verbal communications with agents, customers, and internal teams.
• Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
• You will have a powerful voice with our product development team. If you have long dreamed of fixing and modernizing an LOS, then this will be a great fit!
• You will work cross functionally to grow the team, taking an active role in interviewing and hiring top talent.

Benefits

• Equity ownership: All teammates receive stock options.
• Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered
• Work-life balance and a generous paid time off policy
• In order to support teammates who become parents, Tomo Mortgage provides paid parental leave
• 401(k) retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees