Loan Portfolio Specialist
About The Position
The Loan Portfolio Specialist is responsible for managing and optimizing a portfolio of consumer loans by ensuring timely payments, minimizing delinquency, and maintaining strong client relationships. This role requires a proactive approach to collections, account analysis, and customer communication. The ideal candidate is analytical, detail-oriented, and experienced in loan servicing, collections, and high-volume client interaction. We’re all about that in-person vibe—this role is 100% on-site! If you’re excited to work side-by-side with our team (or are ready to make the move), then you’re a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!
Requirements
- 3+ years of experience in loan servicing, collections, or portfolio management
- Strong understanding of consumer loan lifecycle, delinquency management, and repayment strategies
- Proven ability to meet or exceed collection and performance goals
- Experience negotiating payment solutions and handling sensitive financial conversations
- Proficiency in CRM systems and collections tools (Salesforce, Zendesk, Zoho, etc.)
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills—both verbal and written
- Ability to manage a large portfolio in a fast-paced, high-volume environment
- Knowledge of compliance requirements related to collections and loan servicing is preferred
Nice To Haves
- Knowledge of compliance requirements related to collections and loan servicing is preferred
Responsibilities
- Manage a high-volume portfolio of consumer loans, including delinquent and at-risk accounts
- Proactively contact borrowers via phone, email, and text to resolve past-due balances
- Negotiate payment arrangements, loan modifications, and repayment plans to bring accounts current
- Monitor loan performance and identify early-stage delinquency risks for intervention
- Schedule payments and maintain accurate records across loan servicing platforms
- Issue notices of default in compliance with regulatory and company guidelines
- Analyze borrowers' financial situations to recommend appropriate solutions
- Maintain detailed documentation of all account activity within CRM systems (Salesforce)
- Collaborate with internal teams to escalate complex accounts and provide status updates
- Consistently meet or exceed monthly performance metrics, including collection targets and call volume
- Support onboarding and training of new team members as needed
- Deliver empathetic, solution-oriented customer interactions while maintaining firm collection practices
- Resolve disputes and escalate complaints in alignment with compliance standards
Benefits
- Medical, Dental, and Vision Insurance (starting after 60 days)
- Paid Time Off
- 401(k) retirement plan with company match
- Professional Development Program to support your growth
- Access to our on-site gym and gaming lounge
- Catered team lunches every Friday
- Fun and energizing quarterly company outings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
