Loan Origination Manager

Citizens•West Milton, PA

53d

About The Position

You're a strategic thinker, a supportive leader, and someone who thrives in a fast-paced mortgage environment. At C&N, we're seeking a Loan Origination Manager to lead our Loan Processing Center and ensure an exceptional client experience from application through closing. In this role, you'll oversee daily processing and underwriting functions, refine workflows, and guide a talented team toward excellence, accuracy, and continuous improvement. If you have a passion for developing people, strengthening processes, and delivering high-quality mortgage origination outcomes, this leadership opportunity may be the perfect next step in your career.

Requirements

Education & Experience - You will need a Bachelor's Degree AND 4-6 years of previous related experience and/or training OR an equivalent combination of education and experience.
Skills - You should possess well-developed abilities and a proven track record in the following areas: Critical thinking and decision-making.
Strong communication and active listening.
Leadership and team management.
Mortgage operations and underwriting knowledge.
Ability to mentor, coach, and inspire others.
Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.
Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
Drives Engagement: Aligns work with motivators, empowers individuals, values contributions, invites input, and connects goals to organizational success.
Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.

Responsibilities

Operational Leadership: Oversee daily functions within the Loan Processing Center, ensuring efficient workflows, timely loan processing, and adherence to company and investor guidelines.
Quality & Compliance: Review, analyze, and maintain underwriting and processing quality for both portfolio and secondary-market loans. Ensure compliance with regulatory requirements and investor guidelines.
Underwriting Oversight: Maintain underwriting expertise, approve portfolio loans, back up underwriters, train underwriting staff, and manage underwriting standards and processes.
Process Improvement: Maximize workflow efficiencies, refine procedures, and identify opportunities to enhance the client experience while maintaining operational accuracy.
Team Coaching & Development: Lead, mentor, and empower Loan Center employees through ongoing feedback, quarterly goal setting, individual meetings, and timely performance evaluations. Provide training, guidance, and growth opportunities.
Loan Pipeline Management: Oversee processing and closing functions, verify documentation, monitor loan conditions, and support accurate and compliant loan origination.
Industry Awareness: Stay current on regulatory changes, investor updates, industry trends, and financial technology developments. Share insights and recommendations with the team.
Collaboration & Communication: Partner with the Director of Residential Mortgage Lending and internal stakeholders to support product development, workflow enhancements, and overall lending success.
Customer Experience: Model and ensure delivery of C&N's Customer Service Standards across all interactions, both internally and with clients.

Benefits

Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.

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