Loan Ops Mgr II (US)

TD Bank • Jacksonville, FL

5h • $91,000 - $136,240

About The Position

The Loan Operations Manager II manages or oversees operations of several functions or processes within Loan Operations. This position directly manages a staff of individual contributors. Depth & Scope: Oversees operations of several functions or processes within operations Develops and manages the team by recruiting, training and coaching Leads and applies the performance management process, supporting Employees in their personal and performance development Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics Establishes policies and procedures to manage the performance of units supervised Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc Serves as change agent to identify and implement continuous improvement within teams Provides recommendations toward strategic vision and tactical goals Participates or leads multiple projects within department or across divisions Develops relationships with management of internal and external functions/departments to enhance productivity of managed units Influences others to gain support and sponsorship for departmental initiatives Manages bank conversions as they pertain to managed operational units Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements. Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary Delegates budgetary assignments to subordinate managers

Requirements

• Work experience equivalent to Bachelors degree
• 3-5 years related experience required
• In-depth knowledge of principles, policies, and practices related to operations
• Demonstrated leadership, delegation, coaching, and mentoring skills
• Demonstrated ability to resolve operational issues and conflicts
• Excellent written and verbal communications skills
• Demonstrated problem/conflict resolution skills
• Demonstrated knowledge of relevant banking and regulatory rules and policies
• Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
• Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business environment
• Work supervised is generally divided into 6 to 10 (or more) diverse operational units with total Employees supervised generally ranging from 75 to 250 Employees
• Exhibit forward thinking capabilities
• Occasional travel required

Responsibilities

• Manages or oversees operations of several functions or processes within Loan Operations
• Manages a staff of individual contributors
• Develops and manages the team by recruiting, training and coaching
• Leads and applies the performance management process, supporting Employees in their personal and performance development
• Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
• Establishes policies and procedures to manage the performance of units supervised
• Provides leadership in the absence of the department manager or may represent the interests of the department in committees, presentations, etc
• Serves as change agent to identify and implement continuous improvement within teams
• Provides recommendations toward strategic vision and tactical goals
• Participates or leads multiple projects within department or across divisions
• Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
• Influences others to gain support and sponsorship for departmental initiatives
• Manages bank conversions as they pertain to managed operational units
• Develops effective strategies and tactics to ensure successful completion and implementation of project goals and service level agreements.
• Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
• Delegates budgetary assignments to subordinate managers

Benefits

• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager