Loan Ops Mgr I (US)
About The Position
The Loan Operations Manager I manages or oversees operations of several functions or processes within Loan Operations. They will manage 3 small teams - workflow, investor processing and commercial credit support. There is no customer contact as all requests come internally. In addition, the Loan Operations Manager I will provide coaching, complete scheduling and step into daily work to cover PTO. Depth & Scope: Manages operations of several functions or processes within operations and is most often accountable for an entire segment of the operations department Modifies policies and procedures to improve performance of units supervised Often manages a unit or units geographically separated from immediate management through subordinate supervisors Participates or leads multiple projects within department or across divisions Serves as change agent to identify and implement continuous improvement within teams Provides recommendations toward strategic vision and tactical goals Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics Ensures team consistently meets or exceeds SLAs Develops relationships with management of internal and external functions/departments to enhance productivity of managed units Seeks to influence others as needed to gain support and sponsorship for departmental initiatives Manages bank conversions as they pertain to managed operational units Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary Applies the performance management process, supporting Employees in their personal and performance development Develops and manages the team by recruiting, training and coaching
Requirements
- Bachelors degree or progressive work experience in addition to experience below
- 7-10 years related experience required
- Operational management experience specific to the section of operations managed.
- In-depth knowledge of principles, practices, policies, and procedures related to the operational areas managed.
- Strong leadership, delegation, coaching, and mentoring skills.
- Excellent problem/conflict resolution skills.
- Excellent written and verbal communications skills.
- In-depth knowledge of relevant banking rules and policies.
- Ability to balance competing priorities and make sound decisions within, and outside of, established policy.
- Ability to develop new policies and procedures in response to and in anticipation of changes in the business environment.
- Generally manages a total of 40-150 staff, primarily nonexempt, (including supervisory and lead positions) in up to 6 functions.
- Exhibit forward thinking capabilities.
- Occasional travel required.
Responsibilities
- Manages operations of several functions or processes within operations
- Accountable for an entire segment of the operations department
- Modifies policies and procedures to improve performance of units supervised
- Manages a unit or units geographically separated from immediate management through subordinate supervisors
- Participates or leads multiple projects within department or across divisions
- Serves as change agent to identify and implement continuous improvement within teams
- Provides recommendations toward strategic vision and tactical goals
- Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
- Ensures team consistently meets or exceeds SLAs
- Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
- Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
- Manages bank conversions as they pertain to managed operational units
- Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
- Applies the performance management process, supporting Employees in their personal and performance development
- Develops and manages the team by recruiting, training and coaching
Benefits
- Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
